The Influence of Information and Communication Technology – Savvy on Firm Performance: A Case Study of Kolej Yayasan Pahang in Kuantan, Malaysia

Abstract

Information and communication technologies (ICT) and its ICT- savvy in the workplace had become an important factor to enhance the firm's performance domestically and globally. This study investigates the influence of ICT–savvy among operational management of Kolej Yayasan Pahang on firm performance. A popular study in developed countries has now been adopted in Malaysia with the main purpose of investigating the relationship between ICT-savvy and firm performance in the context of a developing country namely Malaysia. This study aims to examine the influence of ICT awareness, ICT usage, ICT competencies, and ICT capabilities among operational management on firm performance in terms of productivity, competitive advantages, sustainability, and accessibility. Resource–Based View Theory (RBV) has been applied in this study. This study used a quantitative survey methodology using self-administered survey questionnaires to collect data from a sample of 176 operational management staff of Kolej Yayasan Pahang. Data collected have been analysed by using Statistical Package for Social Sciences (SPSS) as a tool by applying multiple regression analysis to identify the relationship between the independent variable and dependent variable. This study provides a vital business implication for Kolej Yayasan Pahang in improving performance in domestic as well as international markets. Kolej Yayasan Pahang may use findings from this study to formulate or modify policies and regulations that should enhance the international competitiveness of Kolej Yayasan Pahang in domestic and world markets.