The Impact of Leadership Elements in Education Operational Excellence (EOE) On Working Culture in Higher Learning Institutions

Abstract

The unprecedented situation requires a dynamic approach to building an organization's capability to survive and thrive in this turbulent time. Operational excellence is a concept commonly employed by manufacturing industries to increase productivity, produce high-quality performance, reduce cost, and generate a significant increase in profit via continuous process improvement practices. There is an emerging need for higher learning institutions to inculcate an excellent working culture through operational excellence that promotes organizational performance. This paper aims to examine the relationship between leadership elements embedded in EOE with working culture in higher learning institutions. The current study adopted a quantitative research design that focuses on the correlation between lead with humility and working culture. A correlation test is adopted, and quantitative descriptive analysis is used to analyse the data collected from 132 respondents. Based on the previous studies, it is expected that there is a significant relationship between lead with humility and working culture.  Thus, the current study leads to significant findings of leadership elements, especially in this challenging endemic situation.